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This is a key aspect of the service that Nidhi Consulting provide. Business Consultancy involves the provision of information, advice or support to an organization with a need.

An organization would require consulting services in the following situations: Where

  • A specialized expertise is required to solve a current or potential problem, that is not readily available within the client system,

  • A type or level of objectivity is required which only an independent person can provide,

  • the organization lacks the time to do what they could normally do and so employs an external assistance.

 

Some examples of where consultancy may be required are:

  • Performance Management (assessment and measurement tools and processes e.g. mystery caller, customer service satisfaction surveys etc.)

  • Call centre management (e.g. call structures, call observation etc.) HR practices (Discipline and Dismissal, selection etc)

  • Career development and counseling

 

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